Boldr
B2B • Outsourcing • SaaS
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
Customer Advocate
September 4
Boldr
B2B • Outsourcing • SaaS
Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.
📋 Description
• Interact with customers to address inquiries and resolve complaints regarding clients’ products and services. • Provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism. • Collaborate with internal and external teams to handle customer needs and complete projects. • Use tools and databases to review data and execute processes defined by the client and/or management. • Perform problem tracking: document, prioritize, track, escalate, and resolve issues. • Ensure defined productivity and quality targets are met. • Report process deficiencies and identify opportunities and recommendations for continuous process improvement. • Create and finish projects assigned by the client; review submissions. • Deliver service excellence and maximize customer service and satisfaction. • Work with external teams to stay updated on product and service knowledge.
🎯 Requirements
• Curious and authentic, just like us! #beboldr . • An analytical and critical thinker, with an eye for even the most minute of details. • Passionate about client satisfaction. • 6 months to 1 year of customer service experience (may it be email, phone, or chat support) • Bachelor's / College Degree in any field you’re passionate about! • Previous experience in a related field is a plus. • Basic knowledge of Salesforce is a plus. • Experience in using CRM and other similar applications or tools. • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications • Excellent reading comprehension, verbal, and written communication skills • Strong and effective phone contact handling skills • An ability to understand and communicate complex ideas to customers, both verbally and in written form • Aptitude to quickly learn and navigate new technology, systems, and applications • Ability to accept feedback gracefully and with an open mind • Intermediate understanding of common Customer Experience best practices • Customer orientation and ability to adapt/respond to different types of characters • Strong written and verbal communication skills.
🏖️ Benefits
• Private Health Insurance • Work From Home • Training & Development
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