Senior Customer Advocate – Project Based

🔥 2 minutes ago

🇿🇦 South Africa – Remote

⏳ Contract/Temporary

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism. • Conduct customer consultation calls, troubleshooting, escalations, and investigations. • Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved. • Ensure proper and timely escalation of issues to meet internal and external expectations. • Identify opportunities and recommendations for continuous process improvement. • Deliver service excellence and maximize customer satisfaction. • Work with the external team to stay updated on product and service knowledge. • Collaborate with internal and external teams to handle customer needs in a timely and professional manner.

🎯 Requirements

• At least a bachelor’s degree in any field you’re passionate about! • 2-3 years of customer service experience (may it be email, phone, or chat support). • Previous experience in customer service. • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. • Excellent reading comprehension, and verbal, and written communication skills. • Strong and effective phone contact handling skills. • An ability to understand and communicate complex ideas to customers, both verbally and in written form. • Knowledge and experience with CRM is a plus. • Aptitude to quickly learn and navigate new technology, systems, and applications. • The ability to accept feedback gracefully and with an open mind. • Intermediate understanding of common Customer Experience best practices. • Customer orientation and ability to adapt/respond to different types of characters.