Team Lead

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Supervise and lead a team of team members during the assigned shift • Provide guidance, coaching, and support to ensure team members meet their goals and objectives • Ensure support and acknowledgment of quality standards aligned with the client and customer experience • Implement quality control procedures and address quality issues promptly • Monitor and track key performance metrics, such as agent tasks and responsibilities • Take corrective actions as needed to meet or exceed performance targets • Train new associates and provide ongoing training to existing team members • Foster continuous improvement through weekly 1:1s and impromptu coaching sessions • Maintain open and effective communication with team members, other shift leads, and management • Report issues, escalations, or opportunities for improvement • Address operational challenges and resolve issues during the shift • Collaborate with other departments to solve complex problems • Manage the helpdesk by checking agent availability and SLA tickets • Serve as the point of contact in the management queue for escalations • Execute client- or management-defined processes while managing sensitive or confidential information

🎯 Requirements

• Bachelor's/College Degree in any field you’re passionate about! • 1 year of leadership experience • 3+ years of Customer Support experience • Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications • Excellent verbal and written communication skills • Ability to understand and communicate complex ideas to clients • Aptitude to quickly learn and navigate new technology, systems, and applications • Ability to accept feedback gracefully and with an open mind • Customer orientation and ability to adapt/respond to customers with diverse backgrounds

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume