bolt.new
11 - 50 employees
Founded 2017
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
💰 $105.5M Series B - StackBlitz on 2025-01
SaaS • Artificial Intelligence • B2B
bolt. new is an AI-powered visual development platform that lets teams and individual builders create production-ready web apps and websites by chatting with integrated coding agents. It combines a familiar visual interface with frontier AI coding models, automatic testing and refactoring, and built-in design system support so developers can build faster and with fewer errors. Bolt also includes SaaS-style backend services—hosting, databases, authentication, SEO, analytics, and custom domains—positioning it as an all-in-one tool for product managers, entrepreneurs, agencies, and students who need to go from idea to live product quickly.
Customer Experience Engineer
Job not on LinkedIn
🕒 March 24
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
bolt.new
11 - 50 employees
Founded 2017
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
💰 $105.5M Series B - StackBlitz on 2025-01
SaaS • Artificial Intelligence • B2B
bolt. new is an AI-powered visual development platform that lets teams and individual builders create production-ready web apps and websites by chatting with integrated coding agents. It combines a familiar visual interface with frontier AI coding models, automatic testing and refactoring, and built-in design system support so developers can build faster and with fewer errors. Bolt also includes SaaS-style backend services—hosting, databases, authentication, SEO, analytics, and custom domains—positioning it as an all-in-one tool for product managers, entrepreneurs, agencies, and students who need to go from idea to live product quickly.
📋 Description
• Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution • Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally • Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation • Assist with QA and testing ahead of releases to help catch issues before they reach customers • Reduce friction for customers by building resources that scale—so we're not solving the same problem twice • Strengthen the feedback loop between customers and our product team, helping us build what users actually need • Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread
🎯 Requirements
• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS • Familiarity with databases, API integrations, and Chrome DevTools • Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses • Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard • A genuine customer-first mindset—you care about the person behind the ticket, not just closing it • Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand • Ability to translate technical concepts into clear, user-friendly explanations • Fast learner who thrives in a fast-moving environment and can operate with minimal supervision • Located in a Western European or American timezone
🏖️ Benefits
• Remote work • Public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence • Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
Apply Now
