Customer Support Specialist

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November 21

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Bondora

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Finance • Fintech • B2C

Bondora is a fast-growing financial technology company founded in 2008, dedicated to empowering individuals to enjoy life by alleviating financial stress. Serving over 1 million customers worldwide, Bondora offers intuitive online financial services to help users save, grow, and spend money confidently. The company is pursuing a bold transformation by acquiring a banking license, aiming for a valuation target of 1 billion by 2026 and expanding to 11 new countries. Bondora prides itself on a vibrant community culture and a supportive work environment for its employees, offering various perks and opportunities for personal and professional growth.

51 - 200 employees

Founded 2008

💸 Finance

💳 Fintech

👥 B2C

📋 Description

• Help customers in Lithuania understand their loan options • Troubleshoot issues and provide genuine support • Ensure a great customer experience by collaborating with cross-functional teams • Contribute to improving customer support processes

🎯 Requirements

• Strong native grammar and spelling skills in the Lithuanian language, along with a high level of proficiency in English. • Ability to troubleshoot product issues and guide customers through solutions. • Familiarity with Customer Relationship Management tools (e.g., Salesforce, Zendesk, Freshdesk) to track customer interactions, log issues, and follow up. • Good communication skills and a friendly, professional attitude when helping customers over email, chat, or phone. • Attention to detail when working with customer accounts and documents. • A proactive and positive approach to solving problems. • Comfort following guidelines and working towards team targets.

🏖️ Benefits

• 5 weeks of vacation • private healthcare compensation • hobby grant • mental healthcare support • share options and much more!