Billing Accountant

🔥 2 hours ago

🇲🇽 Mexico – Remote

💵 $340k - $425k / year

⏰ Full Time

🟢 Junior

💲 Accountant / Accounting

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bonterra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Address billing requests from Sales, Customer Success, and US-based customers • Use Workday Financials and Salesforce to resolve billing issues and proactively prevent future issues • Collaborate with peers and Senior Billing Accountant through the established escalation process • Create subscription invoices and one-time invoices • Approve and process credit memo requests • Resolve US-based customers' billing inquiries through written and verbal English communication • Identify, troubleshoot, and resolve customer issues • Coordinate with US-based departments to resolve customer billing issues • Support, log, categorize, prioritize, and track incidents in Salesforce Service Cloud • Maintain complete and accurate billing incident records • Maintain customer satisfaction and adherence to SLAs • Collaborate with team members to ensure timely response and resolution • Share, update, and create knowledge resources • Support a positive team culture and pursue ongoing development

🎯 Requirements

• Candidates must be legally authorized to work in Mexico • Bilingual English/Spanish required; strong written and spoken English fluency essential • 1–5 years of relevant experience in billing, accounting, or a similar role • Strong knowledge of billing processes • Thorough understanding of ticketing systems such as Salesforce Service Cloud • Strong knowledge of billing systems such as Workday Financials and Salesforce CPQ • Expert understanding of internal billing processes • Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations • Proficiency in Excel (pivot tables, formatting, data merging) for billing reporting and reconciliation • Comfort working alongside AI tools such as Claude and AI billing agents • Core working hours align with US Central or Eastern time zones, with at least 6 hours of overlap with US business hours required • Reliable high-speed internet connection required • No current or future employment authorization sponsorship • Licenciatura en Contaduría, Administración, or equivalent degree preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums • Unlimited Flexible Time Off (FTO) • Paid holidays • Dedicated time off to volunteer • Bonterra 401(k) plan with a 3% company match • Training available for strong candidates • Fully remote position