Operations Lead

Job not on LinkedIn

🔥 1 minute ago

🌐 Ukraine, Poland – Remote

🇺🇦 Ukraine – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 37 open roles for a team of 18.
• No salary listed.

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BOOSTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

💼 Consulting

👥 HR Tech

Recruitment • Consulting • HR Tech

BOOSTA is a talent solutions and recruitment consultancy that partners with organisations to solve technical and operational hiring challenges. They offer embedded recruitment services, consultative talent audits, specialist sourcing (Talent Stream with access to over 900k candidates), employer branding, DEI strategy, recruitment process engineering, and leadership coaching and training. BOOSTA emphasizes custom-designed, scalable talent programs, uses AI to support data-driven hiring and candidate assessment, and has delivered hires at scale for clients (for example, helping Trainline hire 150+ people in under 15 months).

📋 Description

• Analyze the payment funnel, identify causes of payment losses, and determine revenue-increase opportunities • Improve initial and recurring payment approval rates, test hypotheses, and evaluate financial impact • Develop payment infrastructure by working with current PSPs, onboarding new providers, and optimizing routing and cascading • Monitor payment and compliance metrics and reduce chargebacks, refunds, and fraud • Improve unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios • Analyze user churn and identify opportunities to increase retention • Develop Customer Operations and improve user experience throughout the subscription lifecycle • Improve product reputation and grow positive Trustpilot reviews • Optimize and automate operational processes to increase efficiency and reduce costs • Identify problem areas, create improvement plans, implement solutions, and evaluate business impact • Collaborate with payment providers and internal teams on operational initiatives

🎯 Requirements

• Hands-on experience in Payments or Operations in B2C subscription products • Deep understanding of payment infrastructure and payment flow mechanics, including PSP, routing, cascading, decline codes, 3DS, and recurring billing • Experience optimizing payment processes and improving payment success rate • Understanding of chargeback management, refunds, fraud prevention, and payment system compliance requirements • Strong analytical skills and understanding of LTV, retention, churn, and key subscription business metrics • Demonstrated cases of improving payment metrics with measurable results and generating or retaining additional revenue • Experience independently analyzing problems, finding solutions, and implementing them • Ability to prioritize tasks based on impact on product revenue and profitability • Independence, proactivity, ownership of results, and ability to follow initiatives through to completion • Open and constructive communication; readiness to flag risks early and propose solutions • Nice to have: experience with Customer Operations, retention mechanics, customer journey optimization, review platforms including Trustpilot, operational process automation including AI tools, payment systems in Tier-1 markets, or coordinating a Support team or operational areas

🏖️ Benefits

• Work remotely or from the office in Kyiv or coworking spaces in Lviv and Warsaw • Flexible schedule • 28 working days of annual vacation • Up to 30 days of sick leave • Public holidays • Medical insurance • Mental Health program • Compensation for psychological support sessions • Ukrainian Victory Support program • Gifts for meaningful personal and professional milestones • Quarterly online and offline team-building activities • Internal and external talks and courses • Freedom and space to take action • Opportunity to build a product from the ground up and influence key decisions

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