Support Agent, Freelance, Night Shifts

Job not on LinkedIn

🔥 2 minutes ago

🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BOOSTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

💼 Consulting

👥 HR Tech

Recruitment • Consulting • HR Tech

BOOSTA is a talent solutions and recruitment consultancy that partners with organisations to solve technical and operational hiring challenges. They offer embedded recruitment services, consultative talent audits, specialist sourcing (Talent Stream with access to over 900k candidates), employer branding, DEI strategy, recruitment process engineering, and leadership coaching and training. BOOSTA emphasizes custom-designed, scalable talent programs, uses AI to support data-driven hiring and candidate assessment, and has delivered hires at scale for clients (for example, helping Trainline hire 150+ people in under 15 months).

📋 Description

• Handle incoming user requests from around the world via email • Consistently meet team and individual KPIs, including First Response Time, Resolution Time, and CSAT • Master all product processes and support workflows • Collect details on complex requests and escalate bug reports to technical support, product, and legal departments • Process and issue user refunds through payment systems • Identify service weaknesses and help improve workflows • Create and edit support templates/macros • Test and launch new support tools to improve customer experience • Maintain internal work documentation • Attend regular one-to-one meetings with the Team Lead and team • Complete other tasks assigned by the manager • Work a 2/2 shift schedule from 20:00 to 06:00 to ensure uninterrupted support

🎯 Requirements

• English level from B1+ (Upper Intermediate) to B2+ and above • Fluent and accurate written English communication via email • 3 months to 1+ year of hands-on experience in Customer/Technical Support, sales (especially for the English-speaking market), or customer retention • Technical literacy and troubleshooting ability • Ability to quickly learn product support flows • Ability to collect detailed user information and properly escalate bug reports • Experience maintaining work documentation • Experience working with macros/templates • Ability to suggest improvements to documentation and workflows • High empathy and customer focus • Stress resistance • Adaptability and flexibility in a fast-paced startup environment • Attention to detail • Ability to receive constructive criticism and give feedback to the team or lead

🏖️ Benefits

• 2 days of training • Freelance work arrangement • Night-shift schedule with 2/2 rotation • Opportunity to work remotely in Europe or Ukraine • Work with a global tech company and international team

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