Emergency Road Service Dispatcher

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🔥 3 hours ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $14 - $18 / hour

⏰ Full Time

🟢 Junior

✨ Dispatcher

🚫👨‍🎓 No degree required

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Bosselman Enterprises

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1948

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

Food & Beverage • Hospitality • Logistics

Bosselman Enterprises is a fourth-generation, family-owned Nebraska company founded in 1948 that operates a multi-divisional portfolio serving the traveling public and the commercial trucking industry. Its businesses include motels and hotels, full-service travel centers, convenience stores, restaurants, diesel truck repair and service shops, and related real estate holdings, with a nationwide footprint built on hometown values and community support. The company emphasizes service to travelers and freight haulers, workforce opportunities, and local community engagement through its foundation and sponsorships.

📋 Description

• Provides a high quality of customer service experience and exceeds expectations of internal and external customers by handling all questions, complaints, and inquiries with the highest degree of professionalism. • Receives information at a fast pace and with high accuracy down to the smallest detail. • Locates breakdowns using maps and understand highway and interstate systems across the United States. • Operates a switchboard and phone, standard with call center operations. • Creates cases within general ticket writing software for tracking purposes, standard with call center operations. • Dispatches technicians to breakdown sites and provide them with all appropriate details, equipment, and inventory. • Dispatches in an electronic format and over the phone. • Communicates regularly with individuals within the Call Center and with individuals at locations with high accuracy and at a high level. • Prepares finalized work orders for payment and follow all processes of collecting payment from customers. • Reports for work in a timely manner when scheduled. • Assists in other duties, as assigned.

🎯 Requirements

• One to three years call center experience. • One to three years in customer service. • One to two years in automotive or diesel repair facility. • Experience working in a remote setting. • Must be able to operate a computer and use the following programs efficiently: Microsoft Excel, Microsoft Word, Microsoft Outlook, Internet browsers such as Internet Explorer & Google Chrome, customer service software standard in a call center environment, and proprietary business communication platforms. • Must be able to type up to 30+ WPM. • Possess general mechanical knowledge or have the ability to learn general and preventative maintenance within the diesel industry. • Ability to multitask, have thorough follow-up skills, and the ability to diffuse situations with customers. • Must have good listening skills and be able to take information at a fast pace. • Must be able to communicate in English. • Have internet access within the home, 10 Mbps up and 10 Mbps down minimum. • Have a space within the home to set up work equipment, up to three monitors.

🏖️ Benefits

• Paid vacation • 401K and matching contributions • Health, dental and vision insurance • Short and long term disability insurance • Life insurance • A clearly defined path for growth • On-demand pay with PayActiv (access to earned but not yet paid wages)