Insurance Verification and Patient Support Specialist

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🔥 1 minute ago

🌵 Arizona, Idaho, +4 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Boulder Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Boulder Care is a telehealth company that provides comprehensive, high-quality medical care for substance use disorders such as opioid and alcohol addiction. The company offers a coordinated outpatient care model, including prescriptions for medications like Suboxone, delivered entirely through a secure mobile app. Boulder Care is committed to treating patients with respect and unconditional support, using evidence-based treatments and dedicated care teams. Their goal is to make addiction treatment accessible by accepting various public and private insurance plans. They are partnered with health plans and institutions like Hazelden Betty Ford to enhance the accessibility of their services.

📋 Description

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments • Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner • Answering incoming questions from Boulder patients around balances due, non covered charges etc • Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients • Act as first point of contact for incoming patient messages, as well as internal requests for support • Maintain ongoing dated eligibility checks for accurate billing and clean claims • Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance • Serve as subject matter expert for internal insurance training • Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR • Identify and correct billing errors and resubmit claims to insurance carriers • Research/rectify third party denials/edits, requests for information and other related correspondence • Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

🎯 Requirements

• Minimum 3-5 years of experience in a healthcare setting specializing in billing, insurance verification, and accounts receivable, with a strong focus on helping patients understand their coverage and financial responsibilities • CPT and ICD coding knowledge • Ability to communicate with patients clearly and compassionately to support a positive care experience • Team-oriented; Serves both the team and the patient at a consistently high level • Demonstrates problem-solving and analytical skills appropriate for the position • Demonstrates high ethical standards of behavior • Maintains composure under pressure • Regularly demonstrates Boulder’s core values

🏖️ Benefits

• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families • Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care • 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment • Sick leave accrued at 1 hr for every 30 hrs paid • 9 Paid Holidays per year • 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) • 401(k) retirement savings • Remote friendly with hardware provided to complete your work duties