BPCS, Comprehensive marketing solutions, ltd.
Big agencies give you big talent for big money, but less time & commitment. Little agencies give you little less talent for little less money, but full dedication. What you want is the best from both worlds. What you need is big little agency. And you have just found it.
1 - 10 employees
Production – Ops Senior Specialist
Job not on LinkedIn
October 30
BPCS, Comprehensive marketing solutions, ltd.
Big agencies give you big talent for big money, but less time & commitment. Little agencies give you little less talent for little less money, but full dedication. What you want is the best from both worlds. What you need is big little agency. And you have just found it.
1 - 10 employees
📋 Description
• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations. • Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams. • Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership. • Generate bi-weekly and monthly performance reports for internal business and leadership reviews. • Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content). • Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates. • Troubleshoot automation and data sync issues in collaboration with engineering and capability teams. • Support AI-driven QA processes to maintain a 99% error-free KPI. • Participate in agile sprint reviews, identifying blockers and process improvement opportunities. • Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.
🎯 Requirements
• Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder. • Proficiency in AMPscript for troubleshooting and content validation. • Strong SQL skills for querying, data validation, and issue investigation. • Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views). • Familiarity with Salesforce Data Cloud for audience activation and data synchronization. • Experience with API-triggered sends and automation scripting. • Working knowledge of QA and proofing tools (e.g., Litmus). • Excellent documentation and communication skills using JIRA and Confluence. • Strong analytical mindset and methodical approach to problem-solving. • Proven ability to communicate effectively with both technical and non-technical stakeholders, including Director-level audiences.
🏖️ Benefits
• Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development
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