Collections Agent

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June 19

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BPrep Services

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B2B • Recruitment • Social Impact

BPrep Services is a staffing agency dedicated to empowering individuals, particularly those who are formerly incarcerated, to rebuild their futures through employment and community support. They offer job opportunities, skills training, and essential resources to help individuals overcome past challenges and successfully reintegrate into the workforce. By focusing on second chances, BPrep Services aims to break barriers and create pathways to stable employment for its clients.

51 - 200 employees

Founded 2017

🤝 B2B

🎯 Recruiter

🌍 Social Impact

📋 Description

• Contact customers by phone, email, or other communication methods to collect overdue payments. • Negotiate payment arrangements and resolve billing discrepancies. • Update account information and document interactions in the system. • Maintain a professional and empathetic approach while dealing with customers. • Meet or exceed collections targets and performance metrics. • Maintain confidentiality and comply with all relevant regulations and company policies.

🎯 Requirements

• Previous collections or customer service experience • Excellent verbal and written communication skills • Strong problem-solving abilities and negotiation skills • Ability to work independently and manage time effectively in a remote setting • Comfortable working in a fast-paced environment with deadlines

🏖️ Benefits

• Medical • Dental • Vision • PTO • Paid Holidays after 90 Days