Technical Product Trainer

🔥 9 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Technical Trainer

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Bradford White

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Bradford White is an American-owned manufacturer of water heating, space heating, combination heating, and storage solutions for residential, commercial and industrial applications. The Bradford White family of companies includes Bradford White Water Heaters, Bradford White Canada, Niles Steel Tank, Laars Heating Systems, Keltech, Electro Industries, Heat-flo, FloLogic and Bock Water Heaters. The company emphasizes high-quality materials, state-of-the-art manufacturing, energy-efficiency, reliability, ease of installation, and industry support through technical training, education, scholarships and advocacy for the plumbing & HVAC trades.

📋 Description

• Training and supporting contractors, Independent Service Contractors (ISCs), wholesale distributors, and manufacturer representatives on Bradford White Corporation Products • Creating, scheduling, and presenting training sessions to external and internal customers • Developing customer and contractor relationships • Provide input to management on new product features/benefits that will help meet customer needs and/or wants • Provide oversite and guidance on the set-up of remote training facilities • Contribute to technical training video filming and planning as needed • Be a cohesive team member for all aspects and methods of technical training • Support internal and external customers with product installation and service needs • Continuous improvement through self-motivation • Assist with organizing customer training and factory visits

🎯 Requirements

• High School Diploma or equivalent required • Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred • 5+ years technician experience within related trades • 5+ years of experience in a customer facing position • Up to 75% travel includes frequent overnights • Competence with Microsoft Office products • Strong focus on customer success and customer experience