Support Specialist – Image Guided Surgery, IGS

🕒 May 7

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Brainlab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Private Equity Round on 2018-09

Brainlab is a digital medical technology pioneer founded in 1989 and headquartered in Munich. The company employs 2200 people in 25 locations around the globe. Brainlab serves physicians, medical professionals and their patients in over 6300+ hospitals in 122 countries.

📋 Description

• Perform installations, preventive maintenance, inspections and repairs of products • Execute SW and HW updates or upgrades • Perform product verifications and calibrations • Perform routine troubleshooting and root cause analysis • Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams • Complete every installation or service assignment efficiently and in a timely manner • Keep customer up-to-date regarding their requests and minimize down time • Establish a professional and robust customer relationship • Instruct and educate customer and staff in proper use of products and services • Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner • Actively live the team approach on a regional and European level • Keep up to date with assigned trainings, re-trainings and certifications • Keep abreast of developments regarding Brainlab and competitive products and services • Deliver high level customer service

🎯 Requirements

• Preferably you have completed a Bachelors or Master degree in Engineering/Technology, Medical Technology or a technical or IT-related degree or you are equivalent through experience. • Self-planning, organization and implementation of all service activities • Adapt in working as part of a team or individually • Willingness to travel within the Scandinavian region and abroad • Fluent in one of the Scandinavian languages (Swedish/Danish/Norwegian). Knowledge in Finnish will be considered a plus • Knowledge of IT-networks and server environments is also a big plus

🏖️ Benefits

• Company car, cell phone, laptop - also for private use • Flexible working hours as well as homeoffice • Comprehensive training and continuing education opportunities