Senior Product Operations Manager

Job not on LinkedIn

October 27

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $148k - $189k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

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Branch

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API • B2B • SaaS

Branch is a mobile growth company that provides a comprehensive growth platform designed to maximize the value of digital strategies. Their services focus on improving customer engagement, optimizing advertising performance through sophisticated attribution, and ensuring compliance with data protection regulations. Serving over 100,000 companies from startups to Fortune 500 brands, Branch helps businesses create seamless user experiences across various channels, drive conversions, and achieve significant growth in mobile apps and engagement metrics.

501 - 1000 employees

Founded 2014

🔌 API

🤝 B2B

☁️ SaaS

💰 $282M Series F on 2022-02

📋 Description

• Drive Voice of Customer (VOC) Programs: Design and execute systematic approaches to gather, analyze, and synthesize customer feedback across multiple channels including surveys, interviews, support data, and app reviews. • Product Release & Launch Support: Partner with Product Managers and cross-functional teams to ensure seamless product launches, including business readiness, documentation, product enablement, and stakeholder communication. • Build Scalable Systems: Create templates, processes, and frameworks that enable consistent execution across product development lifecycle, from discovery through launch. • Product Feedback Loops: Establish and maintain systematic processes for gathering, analyzing, and incorporating product feedback into roadmap decisions and product improvements. • Product Operating System & Roadmap Management: Support roadmap planning processes and create systems for tracking delivery against commitments and communicating progress to stakeholders. Optimize the product organization's operating cadence. • Cross-Functional Collaboration: Partner closely with Product Marketing, Enablement and GTM teams on competitive analysis, market positioning, customer insights integration, and launch readiness. • User Research: Partner with Product Managers and Product Designers to plan, execute, and analyze user research initiatives, serving as facilitator when an unbiased party is needed. • Research Analysis: Transform qualitative and quantitative research data into clear, actionable insights that drive product strategy and roadmap decisions. • Manage Development Partner Programs: Lead beta cohorts and early access programs for new product lines in close partnership with Product Management, driving product-market fit validation and establishing go-to-market best practices.

🎯 Requirements

• 6-8+ years in Product Operations, product or program Management, or closely related roles that partner with engineering/product (B2B SaaS). • Track record of building scalable processes and systems that improve team efficiency and outcomes. • Experience working closely with Product Management, Product Design, and Marketing teams to drive alignment and execution. • Excellent written and verbal communication skills with ability to tailor messaging to different audiences and present findings clearly. • Comfortable with data analysis, survey tools, and user research platforms; experience with SQL is a plus. • Proven ability to influence without authority and manage complex stakeholder relationships. • Proven experience designing and executing processes and systems to support user research and insights. • Operates as a strategic operator: independently drives execution while proactively identifying systemic gaps and bringing solutions. You manage up and out to keep stakeholders aligned. • Experience operationalizing AI/automation within business workflows (e.g., designing, piloting, and scaling AI agents, copilots, or automated processes).

🏖️ Benefits

• Health and wellness programs • Paid time off • Retirement planning options