Bilingual (French/English) Online Beauty Digital Agent

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Brand Momentum

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

📣 Marketing

🛒 Retail

🛍️ eCommerce

Marketing • Retail • eCommerce

Brand Momentum is Canada’s largest independent sales, marketing, and retail agency with 30+ years of experience and a team of about 2,000. The company develops and executes integrated, custom-tailored programs to build and grow consumer brands across Canada, combining experiential campaigns (sampling, events, mobile tours, pop-ups), in‑retail sales and merchandising (retail ambassadors, store operations, shopper marketing), and digital services (ecommerce, web development, influencer campaigns, social management). Their offering also includes analytics, research, content production, PR/stunts, and consumer support; notable clients mentioned include L’Oréal Canada, Urban Decay, Halo Top, La Roche‑Posay/Vichy, and Haleon (GSK).

📋 Description

• Interact with customers via live chat to respond promptly to their questions, concerns, or issues • Provide accurate information about products, services, and policies • Clarify customer questions regarding orders, payments, returns, and other service-related matters • Help customers choose products by understanding their needs and recommending suitable items • Guide customers through the online purchase process and resolve any technical issues encountered • Handle customer complaints professionally and empathetically, aiming for effective resolution • Escalate complex or unresolved cases to supervisors or the appropriate departments when necessary • Keep a record of complaints and resolutions to help improve service quality • Record interaction details and requests in the CRM or customer service software

🎯 Requirements

• Experience with Live Chat and/or Salesforce required • Experience in customer service or a call center • Experience in the cosmetics/beauty industry • Access to a phone, computer, and Internet • Ability to work independently • Excellent communication skills

🏖️ Benefits

• Competitive pay and online training • Ongoing coaching and support • Flexible schedule