BRANDEFENSE
Security • Artificial Intelligence • Cybersecurity
BRANDEFENSE is a company that provides a proactive digital risk protection solution for organizations. Utilizing AI-driven technology, they continuously scan the online world, including the dark, deep, and surface web, to discover and prioritize potential risks. By delivering actionable intelligence and reducing the attack surface, BRANDEFENSE enhances security measures for companies by protecting brand reputation, sensitive information, and digital assets. They offer services such as External Attack Surface Management, Cyber Threat Intelligence, Fraud Monitoring, and Third-Party Risk Management, focusing on equipping organizations with the tools to proactively defend against cyber threats.
Customer Success Specialist
Job not on LinkedIn
April 30
🗣️🇹🇷 Turkish Required
BRANDEFENSE
Security • Artificial Intelligence • Cybersecurity
BRANDEFENSE is a company that provides a proactive digital risk protection solution for organizations. Utilizing AI-driven technology, they continuously scan the online world, including the dark, deep, and surface web, to discover and prioritize potential risks. By delivering actionable intelligence and reducing the attack surface, BRANDEFENSE enhances security measures for companies by protecting brand reputation, sensitive information, and digital assets. They offer services such as External Attack Surface Management, Cyber Threat Intelligence, Fraud Monitoring, and Third-Party Risk Management, focusing on equipping organizations with the tools to proactively defend against cyber threats.
📋 Description
• Effectively handle customer issues and questions to achieve high customer satisfaction ratings • Gather customer feedback, document bugs, and contribute to product improvement • Provide customer product training while highlighting new features and use-cases based on the customer’s business needs • Demonstrate business value by delivering customer analytics and executive reporting • Identify at-risk customers and develop re-engagement strategies to mitigate churn • Guide platform administrators with Brandefense best practices to develop effective features for customer needs • Be passionate about technology with excellent customer service and communication skills. • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Create support documents for customers
🎯 Requirements
• Bachelor’s degree in engineering fields. • 2+ year of experience working in Customer Success or other customer relationship-building roles • Excellent oral and written communication skills in Turkish, English. • Russian would be plus. (English is must). • Familiarity with CRM systems (Hubspot, Salesforce, etc.) • Strong written communication and presentation skills • Be a highly motivated and results-driven • Ability to multi-task and manage time effectively • Empathetic, positive attitude with a desire to help our customers reach their Goals
Apply Now