Customer Success Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BreachLock Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

BreachLock Inc. is a cybersecurity company specializing in Penetration Testing as a Service (PTaaS) and Attack Surface Management (ASM). They offer comprehensive and continuous security testing solutions, including penetration testing, red teaming, and application security testing. BreachLock Inc. is recognized for their advanced PTaaS platform that utilizes AI and NLP-based models to ensure precision and quality in identifying vulnerabilities. Their services are trusted by enterprises worldwide for discovering, prioritizing, and mitigating security exposures across internal and external attack surfaces. With numerous certifications and recognitions, BreachLock focuses on providing high ROI security services for a wide range of industries, ensuring robust defense mechanisms against potential cyber threats.

📋 Description

• Own assigned client onboardings and accounts through the full customer success lifecycle • Run kickoff and onboarding calls, collect scoping information, confirm timelines, and set expectations • Act as project manager for each engagement by tracking milestones, dates, and open items • Coordinate with technical teams to schedule penetration tests and retests • Keep clients informed about testing progress, findings, report delivery, and retest status • Coordinate report publication and guide clients through findings and remediation steps • Escalate risks, blockers, and SLA concerns and track them to resolution • Manage renewal and deal pipelines, including sales handovers and renewals from past engagements • Balance onboarding and engagement work with pipeline activity, prioritising renewal dates and deal value • Conduct regular client and prospect outreach to advance deals • Prepare quotes, SOW inputs, and commercial follow-ups and drive deals to close • Identify upsell and cross-sell opportunities, including additional tests, retests, and new modules • Maintain accurate deal stages, notes, next steps, and forecasts in HubSpot

🎯 Requirements

• 3+ years in customer success, account management, or project/delivery coordination, ideally in SaaS or security services • Proven experience managing multiple client accounts and a renewal or deal pipeline at the same time • Strong, clear business English, both written and verbal • Consistent, proactive client outreach with a clear follow-up cadence • Strong organisation and time management, with the ability to work independently across time zones • Basic working knowledge of HubSpot (contacts, deals, pipelines, tasks and notes) preferred • Sales experience, especially in renewals, upsell or account expansion preferred • Basic understanding of cybersecurity concepts such as penetration testing, vulnerability management, web and API security, and security reports preferred • Cloud knowledge from working with cloud hosting or infrastructure providers preferred • Experience with project management tools or methods (timelines, status reporting, RACI) preferred • Ability to work 6:30 PM to 3:30 AM IST / 8:00 AM to 5:00 PM Eastern Standard Time, with the shift moving by one hour during US daylight saving time

🏖️ Benefits

• Remote work

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