Customer Success Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arcana Analytics

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📣 Marketing

📦 Logistics

🏭 Manufacturing

💰 Funding Round - Arcana on 2022-04

Marketing • Logistics • Manufacturing

Arcana Analytics is a B2B SaaS company that provides advanced fundamental and statistical equity factor risk models, proprietary crowding and ownership datasets, and analytics tools for institutional investors. Its platform offers portfolio-level and single-stock factor/idiosyncratic decomposition, scenario analysis, optimization, live intraday factor returns, and APIs to support portfolio construction, risk management, and idea/hedge screening. Arcana serves hedge funds and asset managers seeking to improve risk-adjusted returns and understand crowding, positioning, and drivers of performance.

📋 Description

• Provide prompt and effective customer support through email and support chat • Maintain deep knowledge of company products and services to assist customers and provide appropriate solutions • Collaborate with Sales, Product, and Engineering to address customer concerns and provide seamless support • Troubleshoot and resolve customer issues, concerns, or technical problems • Identify complex issues and escalate them to the appropriate department or higher-level support while keeping customers informed • Gather customer feedback and provide insights to improve products, services, and overall customer experience • Help clients navigate the platform, optimize workflows, and achieve business objectives • Translate financial insights into actionable strategies, foster relationships, drive product adoption, and maximize client value

🎯 Requirements

• Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution • Minimum GPA of 8.0/10 (or equivalent) • 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing • Experience working with hedge funds, asset managers, or institutional clients is highly preferred • Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently • Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage • Ability to engage with senior-level clients in a professional and solution-oriented manner • Ability to work 9 PM IST to 6 AM IST

🏖️ Benefits

• Competitive compensation • Growth opportunities • Opportunity to collaborate with a talented engineering team • Dynamic, fast-paced startup environment

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