Customer Success Manager

🔥 20 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Orca Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🔒 Cybersecurity

💳 Fintech

Cybersecurity • Cloud Computing • Fintech

Orca Security is a powerful cloud security platform that provides comprehensive protection across multi-cloud environments. With various innovative features, such as agentless vulnerability management, cloud security posture management (CSPM), and cloud workload protection (CWPP), Orca detects and remediates risks while ensuring compliance with industry standards. The platform is designed to protect sensitive data, secure cloud identities, and monitor for vulnerabilities, making it a trusted choice for organizations seeking to safeguard their cloud-native applications and infrastructure.

📋 Description

• Manage the entire customer journey for an assigned portfolio of customers • Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes, and value • Ensure technical enablement aligns with customer goals and business KPIs • Define and execute Customer Success Plans driving adoption and value • Serve as a trusted advisor, communicating product changes and enhancements and representing the customer internally • Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion • Build relationships across customer organizations from practitioners to the C-suite • Proactively engage other business units and executives to expand Orca’s footprint • Identify risks, manage escalations, and collaborate cross-functionally within Orca • Lead Executive Business Reviews and Quarterly Business Reviews • Own customer renewal opportunities and partner with Account Executives on expansion opportunities • Contribute to Customer Success Playbooks, Journeys, and Best Practices • Use CS and Sales tools including Salesforce, Clari, ChurnZero, Google Workspace, and Slack • Own customer relationships and maintain knowledge of use cases, business outcomes, feature requests, escalation points, and key stakeholders

🎯 Requirements

• Bachelor's degree or equivalent work experience • 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption • 5+ years of experience working with Cloud Security, CyberSecurity, or SaaS products • Ability to communicate and operate at various organizational levels internally and externally • Knowledge of modern cloud infrastructure providers such as AWS, Microsoft Azure, and Google Cloud • Knowledge of and experience working in the Cloud Security industry • Familiarity with cloud technology and environments, including cloud benefits and security challenges • Ability to thrive in a fast-paced, dynamic environment • Excellent written and verbal communication and problem-solving skills • Ability to create and maintain relationships in a tight-knit community culture • Ability to manage competing priorities • Passion for driving customer success resulting in renewals, expansion, and retention • AI proficiency • Ability to travel 30%

🏖️ Benefits

• High-growth company environment • Disruptive innovation and agentless cloud security technology • Respectful and transparent culture • Accessible executives and employee knowledge sharing • Opportunity to help shape the future of the industry

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume