Implementation Specialist, EMEA – English, French, Italian

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Breezeway

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Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties, and deliver the best service experience to guests and homeowners.

51 - 200 employees

Founded 2017

📋 Description

• Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments. • Manage the client’s experience by conducting training sessions to educate the client on best practices to succeed using Breezeway. • Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met. • Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions. • Proactively create, coordinate, and implement new ideas to improve the onboarding process. • Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. • Troubleshoot client issues to resolution or escalate to the appropriate resource. • Educate clients on how to leverage our tools to simplify their complex workflows. • Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements. • Develop domain expertise in property care and a deep understanding of client needs.

🎯 Requirements

• 2+ years of relevant experience in implementation or project management. • Experience in Technology or SaaS company • Fluency in French and English, Italian is a plus! • Proven track record for creative problem-solving for clients. • Able to navigate CRM software and web-based tools effectively. • A strong understanding of Google Suite, Zoom, Slack, and quick-to-learn technology integrations. • A strong understanding of Excel, with expert proficiency in conditional formatting, VLOOKUP, using shortcuts and formula functions, and sorting and filtering data.

🏖️ Benefits

• Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. • We embrace diversity and are committed to creating an inclusive workplace. • We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. • All qualified applicants will receive consideration for employment without regard to these factors. • If you need accommodation during the application process, please let us know. • We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries.