Resident Compliance Specialist

Job not on LinkedIn

🔥 6 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $29 - $47 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚔 Compliance

🚫👨‍🎓 No degree required

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Bremerton Housing Authority

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1940

🏛️ Government

🏠 Real Estate

🌍 Social Impact

Government • Real Estate • Social Impact

Bremerton Housing Authority is a public housing agency that develops, manages, and administers affordable housing programs and services in Bremerton, Washington. It operates public housing and the Section 8 Housing Choice Voucher program, acquires and develops properties for families and vulnerable populations, and partners with local nonprofits and city leaders to address homelessness through shelters, tiny-home communities, and supportive services. BHA also manages procurement, landlord relations, resident programs, and community engagement to expand and sustain affordable housing options.

📋 Description

• Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state. • Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance. • Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions. • Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis. • Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry. • Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication. • Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing. • Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution. • When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation. • Assist the compliance team with other duties and functions.

🎯 Requirements

• High School Graduate or General Education Degree (GED): Required • Associates Degree: Preferred. • 2+ years required of high engagement customer service experience with a vulnerable client base who may be in crisis. • 3+ years is preferred. • 3 plus years of experience in complex or specialized business administration, social services administration or case management, • Must have intermediate to advanced skills in writing and verbal communication. • 1 plus-year experience in the rental housing industry is highly desired. • Experience searching program or industry regulations in a professional setting. • At least Intermediate proficiency level in Microsoft Office programs, including Word, Excel, and Outlook. • Intermediate to advanced level knowledge using various database operations, websites and cloud-based programs. • Certified Occupancy Specialist certification, desired or able to acquire it within 180 days of employment.

🏖️ Benefits

• Medical Insurance-BHA pays 95% for employee only or 90% for family • Vision Insurance-BHA pays 95% for employee only or 90% for family • Dental Insurance – 100% Covered by BHA • Life and AD&D Insurance • Washington State Retirement (PERS) • Washington State Deferred Compensation • Paid Time Off (PTO) Accrual of 150 hours in first year • Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year) • 14 Paid Holidays per year • Longevity Pay • Employee Assistance Program • Tuition Reimbursement Opportunities