Content Moderation, Portuguese & English

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BrickBrands

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

🤝 B2B

🌍 Social Impact

Media • B2B • Social Impact

BrickBrands is a company specializing in content classification and data labelling services, with a focus on enabling brands to engage effectively with their audiences. Established six years ago and originating from BrandBastion in the Nordics, BrickBrands offers moderation solutions in over 43 languages, operating globally with a team that works 24/7. The company aims to help brands respond to important topics and manage negative sentiment by blending technology with human insight. It emphasizes values such as accountability, teamwork, and continuous improvement, all while fostering a diverse and supportive work environment. BrickBrands' global reach and dedication to high-quality content processing make it a key player in enhancing brand communication in the social media space.

📋 Description

• Moderate reviews and comments on the client’s apps and platforms, ensuring all content complies with brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Actively monitor and engage with customer reviews, comments, mentions (and more) across multiple platforms, applying strong judgment, contextual awareness, and the appropriate brand tone while providing clear, helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (including text, memes, or media) and stay current with social media and app store lingo, sharing insights with the team. • Work closely with the client to ensure their app communities are safe and aligned with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Handle public and private customer care issues across social channels. • Contribute to consistent quality across shifts (tone, accuracy, and decision-making).

🎯 Requirements

• High school diploma or equivalent • Personal PC/laptop with a working webcam • Quiet, functional home workspace and a stable internet connection • 2+ years of experience in moderation, community management, customer experience, or digital customer service • Fluent in written and spoken English and Portuguese • Strong verbal communication and writing skills (friendly, clear, and socially native) • General knowledge of and interest in social media platforms • Ability to work an 8-hour shift on a rotating schedule • Calm under pressure and confident managing high-visibility comment sections • Organized, accountable, and consistent

🏖️ Benefits

• 100% remote role • Continuous learning and career growth opportunities • Competitive compensation based on local market rates • Opportunity to work with some of the world’s most innovative brands • Inclusive environment where feedback and suggestions are valued • Work in a diverse, global team—BrickBrands team members come from a variety of backgrounds