Brightidea
SaaS • Productivity • Enterprise
Brightidea is a leading software company that specializes in Idea and Innovation management, providing a platform for organizations to capture, share, and evaluate employee ideas. Their software supports activities such as crowdsourcing challenges and hackathons, enabling companies to drive open innovation and manage a portfolio of initiatives effectively. Brightidea's tools help organizations scale their innovation efforts, ultimately generating substantial financial impacts and fostering a culture of continuous improvement and collaboration.
Senior Customer Success Manager
Job not on LinkedIn
August 8
Brightidea
SaaS • Productivity • Enterprise
Brightidea is a leading software company that specializes in Idea and Innovation management, providing a platform for organizations to capture, share, and evaluate employee ideas. Their software supports activities such as crowdsourcing challenges and hackathons, enabling companies to drive open innovation and manage a portfolio of initiatives effectively. Brightidea's tools help organizations scale their innovation efforts, ultimately generating substantial financial impacts and fostering a culture of continuous improvement and collaboration.
📋 Description
• Ensuring real customer value, success, adoption, and renewals • Develop account expansion strategies for customers with high-growth potential to hit up-sell and cross sell targets • Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization • Onboard new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
🎯 Requirements
• 5+ years of B2B SaaS customer success or account management • Outstanding verbal and written communication skills • Ability to adapt quickly in a fast-paced environment • Deep connection with our mission • Genuine care, respect, and will for the customer’s mission • Ability to navigate complex organizations to deliver value across multiple stakeholders • Ability to negotiate and close renewals, upsell, cross sell and service opportunities with existing buyers, new buyers within the business and procurement teams • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
🏖️ Benefits
• Flexible work environment • Opportunities for professional development • Collaborative team culture • Health and wellness benefits • Inclusive workplace
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