Business Process Transformation Manager

Job not on LinkedIn

November 19

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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Brightspeed

WebsiteLinkedInAll Job Openings

Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

📋 Description

• Coordinate with business leaders and stakeholders to understand business problems, current state process, and technology opportunities/ limitations • Act as a trailblazer to drive cross-functional discovery and decision-making • Develop and document business and systems requirements • Take ownership of issues and gaps identified through your discovery; and creatively drive resolution • Drive key strategic projects as identified by Senior leadership including product launch, system transformation, or position re-engineering • Drive technical and process efficiencies as Brightspeed migrates to a new system stack • Champion changes for improved internal user and customer experience • Develop and execute change management and communication plan • Oversee testing schedules, testing logistics, test plans, issues, and resolutions • Provide project management direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team • Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project • Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans • Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task, and project health data

🎯 Requirements

• 10+ years’ experience in Enterprise and/or Wholesale Telcom experience • 7+ years’ experience in leadership or program management experience • Strong experience leading Sales enablement programs/projects • Bachelor’s degree, PMP, or SCRM Master certification • Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients • Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success • Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule • Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals • Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

🏖️ Benefits

• competitive medical, dental, vision, and life insurance • employee assistance program • 401K plan with company match • paid time off