Lead Operations Analyst

🕒 2 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders • Oversee payable and payment collection efforts • Lead other payment professionals to maximize team productivity and efficiency • Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy • Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings • Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters • Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions • Serve as Subject Matter Expert (SME) for payment systems and processes • Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency • Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management • Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams • Ensure payment practices align with all legal requirements • Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters

🎯 Requirements

• Degree in Accounting, Finance, Business Administration preferred, or equivalent work experience • Experience working closely with other teams on system conversions • Experience with expense and capital allocations • Experience with pole, right-of-way/easement, franchise, dark fiber, and tower contracts, and inventory systems • In-depth knowledge of Brightspeed payment and billing systems • Produce expense/payment reports for Poles, Right-of-Way, Towers, and Dark Fiber upon request • Knowledge of GIS systems to review data provided by vendors • Familiarity with telecommunication industry regulations and payment best practices • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions • Excellent project management and communication skills • Detail-oriented mindset, ensuring high accuracy in a high-volume payment environment • Proficiency in Microsoft Office Suite and other relevant payment software

🏖️ Benefits

• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • Voluntary benefits • Paid time off