Technical Analyst

Job not on LinkedIn

2 days ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Brightspeed

WebsiteLinkedInAll Job Openings

Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

📋 Description

• Develop and maintain applications that support Field Operations and Dispatch teams • Work closely with IT and the Business Operations team members to ensure alignment of application/process long term goals and visions • Drive automation, process efficiency and customer service support for all underlying network and operational processes for front line field technicians and customer service agents

🎯 Requirements

• 5+ years Telecommunication experience • Bachelor’s degree or equivalent practical work experience • Experience with operational, customer service systems and applications within the network & telecommunication industry • Experience with IT systems requirements & development, agile processes, end-to-end testing • Program/Project Management experience • Experience with troubleshooting and resolving issues reported by end users or during user acceptance testing • Knowledge of computer information systems and business management disciplines • Excellent verbal and written communication skills • Ability to work successfully in both a team environment and independently • Demonstrated experience in crisis management • Experience with data visualization tools (PowerBI, Tableau, Qlik Sense, ect)

🏖️ Benefits

• Health insurance • 401K plan with company match • Employee assistance program • Competitive medical, dental, vision, and life insurance • Paid time off • Comprehensive benefits