Director of Ops Technology

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $195k - $244k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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brightwheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 $55M Series C - Brightwheel on 2021-02

Education • SaaS • B2B

brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.

📋 Description

• Own the tech stack and teams that run operations at Brightwheel • Lead our established technical systems architecture and admin teams, redesigning our GTM stack for efficiency in an AI-first world. • Personally own and drive select high-priority workstreams and initiatives directly, not solely through delegation. • Deliver impactful, company-wide capabilities that improve business outcomes and drive key decisions, while supporting our businesses’ operating cadence. • Manage a team of managers and individual contributors across functions, stepping in directly wherever the situation requires it. • Drive AI-native transformation across every function you own, including hands-on build where appropriate.

🎯 Requirements

• Led a multi-function technical or operational org, managing managers across domains • You’ve owned outcomes, not just outputs. Business impact like growth, efficiency, conversion, retention, not just dashboards or insights. This role will help shape the future of our company. • Worked closely enough with data engineering, software engineering, or technical systems (e.g., Salesforce architecture) to troubleshoot issues directly, not just interpret reports from others. • Operated in a mid-size, high-growth company where you had to build without inheriting mature infrastructure. • Navigated a role or org structure that changed shape over time, and adapted your own scope and approach accordingly. • Built AI-native workflows or tooling that materially changed how a team or company operated, not incremental automation, real step-function change in how work got done. • Collaborated closely with C-suite and executive leaders to shape strategy using data, including creating structure in ambiguity.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Generous paid parental leave • Flexible PTO so you can recharge when you need it • Local retirement or savings plans (e.g., 401(k) in the U.S.)