Director of Client Services

🕒 April 7

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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Briljent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

📚 Education

🏛️ Government

Education • Government • Consulting

Briljent is a consulting firm founded in 1998 that specializes in organizational change management, learning strategy, and instructional design. They focus on needs analysis, program management, and performance strategy implementation across various sectors including social services, education, healthcare, and information technology. Briljent is committed to creating diverse work environments and supporting individual career development. Their services cater to government agencies and corporate clients, providing customized learning solutions, change management consultation, and ongoing support to improve organizational performance and adaptability. They have delivered 2. 5 million training hours and served 16 Fortune 500 companies.

📋 Description

• The Director of Client Services plays a vital role in the organization by capturing new sales, establishing new client and partner relationships, identifying new opportunities outside of existing relationships and generating interest in Briljent’s services in the state, federal or corporate sector in support of the execution of developed marketing plans. • Both independently and in collaboration with the Business Development team members, prepares and executes action plans to procure business for Briljent. • Responsible for acquiring new business and driving the market towards Briljent offerings. • Responsible for identifying and cultivating new relationships that result in additional business for Briljent. • Continually drives new opportunities by establishing and strengthening relationships with industry influencers and strategic partners. • Travels to prospective client and partner offices or meeting sites on a regular basis to develop in-person relationships and potential partnerships. • Attends networking events and conferences to seek out new client or partner relationships and win new business. • Provides significant input on business development strategy to the Business Development Team. • Establishes individual goals and performance metrics in close collaboration with the VP of Business Development. • Develops, in conjunction with others or independently, sales strategies that best meet Briljent’s needs. • Develops and maintains knowledge of Briljent's capabilities and offerings. • Consults with potential clients and partners to develop strategies and solutions. • Manages preparation of proposals, presentations and negotiates contracts. • Maintains accurate account of activities using the Salesforce CRM. • Prepares required sales status reports that include activity, follow-up, closings, and adherence to key performance indicators and revenue targets.

🎯 Requirements

• Consultative Mindset: Listening and Understanding client needs and tailoring solutions • Strong preference for experience leading business development or sales activities for Health and Human Service clients • Emphasis on Medicaid, Public Health, and Health Information Exchange experience • Ability to successfully use consultative sales approaches • Excellent written communication skills including persuasive writing • Excellent verbal communication skills and demonstrated ability to speak clearly and persuasively in positive or negative situations • Be able to effectively, respectfully, and pro-actively communicate with team members and subject matter experts • High level of attention to detail and the ability to generate creative solutions • Strong working knowledge of Microsoft products • Understanding of and ability to use a CRM • Ability to travel to client locations in a timely manner • Approachable by being open, friendly, and flexible with all team members • Comfortable meeting with a team to collaborate and discuss progress • Able to remain composed under pressure • Able to effectively cope with ambiguity, move forward without all the answers in place, and not get distressed when things are up in the air • Able to balance time and tasks, focus on priorities while keeping an eye on all tasks that need to be completed to bring project deliverables in on time.

🏖️ Benefits

• Briljent believes diversity and inclusion are critical to the success of the company. • Employment at Briljent is based on merit and professional qualifications. • We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.