Product Manager, AI Initiatives

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November 13

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Brilliant Earth

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B2C • eCommerce • Retail

Brilliant Earth is a jewelry company that specializes in engagement rings, wedding rings, and various types of diamond and gemstone jewelry. They emphasize responsible sourcing and sustainability in their offerings, providing customers with options including lab-grown diamonds. With a strong online presence, customers can enjoy virtual appointments and shop conveniently across a wide range of styles and designs. Brilliant Earth also focuses on customer care, offering various services like free returns and lifetime warranties.

201 - 500 employees

Founded 2005

👥 B2C

🛍️ eCommerce

🛒 Retail

📋 Description

• Develop and maintain the product roadmap for AI initiatives across all business lines including e-commerce, operations & supply chain, sales, customer service, marketing, and HR • Identify high-impact opportunities where AI can transform existing workflows and create new capabilities • Partner with executive leadership to align AI initiatives with company strategic objectives and mission • Work directly with business stakeholders across most departments to turn pain points into AI-enabled solutions & capabilities • Translate business needs into clear product requirements and user stories for AI solutions • Facilitate workshops and discovery sessions to uncover automation and optimization opportunities • Own the product backlog for AI projects, prioritizing features based on business impact and technical feasibility • Lead, steer, and champion the implementation and success of BE's custom-built unified agentic AI platform & framework • Define acceptance criteria and success metrics for AI-powered features and workflows • Partner with engineering teams to ensure successful delivery of AI solutions • Conduct user acceptance testing and gather feedback to iterate on AI implementations • Serve as the primary liaison between business teams and technology teams for AI initiatives • Communicate project status, timelines, and outcomes to stakeholders at all levels • Manage expectations and provide regular updates on AI transformation progress

🎯 Requirements

• Bachelor's degree in Business, Technology, or related field • 5+ years of product management experience with at least 2 years focused on AI/ML products • Proven track record of successfully delivering complex, cross-functional technology initiatives • Strong understanding of AI/ML capabilities including natural language processing, computer vision, predictive analytics, and automation workflows • Experience working with business stakeholders to identify and prioritize digital transformation opportunities • Excellent communication skills with ability to translate technical concepts for non-technical audiences • Proficiency in product management tools (Jira, Confluence, Roadmapping tools) • Experience with AI platforms and tools • Demonstrable ability to build custom agents and MCP tools • Background in jewelry, luxury goods, or sustainability-focused businesses • Technical background or ability to work closely with data science and engineering teams • Experience with agile development methodologies and user-centered design principles • Knowledge of data privacy regulations and ethical AI practices • Experience in e-commerce, retail, or consumer goods industries preferred

🏖️ Benefits

• Frequent team events • Cross-departmental meetings • Celebrating wins