Amazon Connect Leader – Tech Program Manager

Job not on LinkedIn

September 8

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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Brillio

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Artificial Intelligence • Consulting • Cybersecurity

Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages.

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Private Equity Round on 2019-01

📋 Description

• Design, develop, and maintain Amazon Connect solutions for voice and chat-based customer interactions. • Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js. • Integrate Amazon Connect with backend systems and third-party APIs. • Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge. • Develop and manage contact flows, transfer queues, Lex bots, and Lambda integrations within Amazon Connect. • Ensure solutions are secure, scalable, and compliant with industry standards. • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions. • Monitor and troubleshoot production issues, ensuring high availability and performance.

🎯 Requirements

• 5–8 years of experience in software engineering with a focus on cloud-native applications. • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations. • Proficiency in Node.js and experience building RESTful APIs. • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM. • Experience with AWS Elastic Beanstalk, Amazon CloudFront, and AWS Step Functions. • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka. • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices. • Excellent problem-solving skills and ability to work in a fast-paced, agile environment. • (Preferred) AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect). • (Preferred) Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem. • (Preferred) Background in contact center technologies or customer experience platforms. • (Preferred) Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).