IVR QA Engineer

🔥 13 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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Brillio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Private Equity Round on 2019-01

Artificial Intelligence • Consulting • Cybersecurity

Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages.

📋 Description

• Validate IVR call flows, routing logic, and customer journeys • Perform end-to-end testing of inbound, outbound, and callback flows • Test voice, chat, and self-service interactions for accuracy and usability • Test integrations between Amazon Connect, AWS services, and backend systems • Validate APIs, Lambda functions, and data flows across systems • Ensure correct handling of user inputs, fallback scenarios, and edge cases • Design detailed test cases, test scenarios, and test data • Execute functional, regression, system, and integration testing • Perform smoke and sanity testing during releases • Develop and maintain test automation scripts where applicable • Use tools like Cyara, Selenium, or API testing frameworks for validation • Identify, log, track, and retest defects • Work closely with developers and BA teams for issue resolution • Prepare test reports, status updates, and quality metrics • Ensure high-quality delivery aligned with business requirements • Validate compliance with security and data standards • Participate in UAT support and production validation

🎯 Requirements

• 8+ years of experience in QA or testing roles • Hands-on experience in IVR / Contact Center testing • Experience with Amazon Connect or similar platforms • Strong understanding of call flows, routing, and telephony concepts • Experience with API testing and backend validation • Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch) • Experience in test case design, execution, and defect tracking • Strong understanding of SDLC, STLC, and Agile methodologies • Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools (preferred) • Exposure to chatbot/voice bot testing (Amazon Lex or equivalent) (preferred) • Experience in automation frameworks (Selenium, REST Assured, etc.) (preferred) • Knowledge of contact centre platforms like Avaya or Genesys (preferred)

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities • Remote work options • Wellness programs