Manager, DFR Field Operations

🔥 5 hours ago

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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BRINC Drones

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔧 Hardware

☁️ SaaS

🏛️ Government

Hardware • SaaS • Government

BRINC Drones is a company that designs, manufactures, and operates a connected ecosystem of drones, hardware, software, and services built specifically for public safety agencies. Their products include tactical and responder drones (e. g. , Lemur 2, Responder Station), LiveOps command software, and managed drone programs that integrate with CAD, 911 systems, ALPR, and Motorola Solutions radios to enable one-click Drone as First Responder deployments. BRINC emphasizes US manufacturing, compliance (NDAA, CJIS), and end-to-end support for law enforcement, fire, and search-and-rescue agencies to improve situational awareness, officer safety, and rapid delivery of life-saving payloads.

📋 Description

• Manage a team of installers, schedule resources for projects, track progress, optimize workflows, and ensure installations are completed on schedule. • Set clear expectations, goals, and performance standards while fostering an inclusive and positive team culture. • Conduct performance reviews and evaluations; facilitating training and skill development. • Participate in the hiring, onboarding, and training of new team members. • Drive customer success through building and maintaining strong relationships with Public Safety customers, understanding and proactively addressing their needs, concerns, and ensuring timely service throughout implementation. • Partner with engineering and internal stakeholders to inform best installation procedures, documentation, and hardware ecosystem enhancements based on field experience. Advocate for customer needs based on feedback. • Collaborate with internal stakeholders to troubleshoot hardware and software issues. • Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring compliance with building codes and safety standards.

🎯 Requirements

• 5+ years in project, operations, or resource management; 4+ years managing people in a fast-paced environment. • Experienced in booking and managing all aspects of travel, including flights, accommodations, ground transportations, and itineraries. • Working knowledge of electronics, low/high voltage wiring, hardware assembly and troubleshooting; familiarity with MacOS, Windows, or Linux; basic networking aptitude. • Ability to assemble and disassemble products following installation guidelines and manuals. • Comfortable and able to safely work at heights (ladders, rooftops, structures), lift and carry heavy objects, and operate in varying weather conditions. • Exceptional organizational skills. • Self directed, collaborative, and an effective communicator; comfortable working autonomously. • Proven ability to thrive in fast-paced environments, leading with initiative and staying ahead of challenges before they arise. • Ability to travel 50% of the time; reside within 1.5 hours from a major airport. • Must possess a valid US driver's license • FAA 107 sUAS Certification

🏖️ Benefits

• Comprehensive medical, dental and vision plans for our employees and their families • 401K plan • Maternity and paternity leave • Flexible Time Off (Exempt) / Paid time off (Non-Exempt) • Flexible work environment • Orca pass (for those in Puget Sound) • Free parking (Seattle office) • Free snacks, drinks and espresso (Seattle office)