Customer Success Manager – Managed Services, Support

Job not on LinkedIn

🔥 1 minute ago

🌐 Morocco, France, +2 more countries – Remote

🇲🇦 Morocco – Remote 🇫🇷 France – Remote 🇷🇴 Romania – Remote 🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brixio

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Seed Round on 2016-02

Brixio. com is currently a parked domain hosted by GoDaddy, indicating that it may be available for sale or future development. The website provides a minimal interface with contact information for purchasing the domain and includes advertisements and related links managed by GoDaddy. As of now, Brixio does not appear to operate as an active company or provide any products or services to the public.

📋 Description

• Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts • Lead proactive renewal planning and client conversations • Review usage, entitlements, service requirements and managed-service needs during subscription renewals • Maintain renewal forecasts and account-health views • Identify at-risk accounts and coordinate recovery plans • Review lost renewals and capture actionable insights • Convert completed Cloudflare implementation projects into ongoing support and managed-service relationships • Work with Delivery Managers at project closure and hypercare exit to progress conversion opportunities • Maintain a structured conversion pipeline with statuses and next actions • Develop commercial proposals with the Sales Director and operations teams • Manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal • Prepare and lead Quarterly Business Reviews for major accounts • Establish governance rhythms for mid-sized and smaller accounts • Maintain portfolio dashboards covering account health, renewal status, risks and conversion performance • Segment accounts and adjust segmentation as relationships evolve • Identify and qualify account expansion opportunities based on client needs and usage signals • Collaborate with sales to progress opportunities and manage smaller opportunities directly where appropriate • Keep clients informed about relevant Cloudflare capabilities • Collaborate across operations, support, sales, architecture, pre-sales and finance teams • Maintain account, renewal and pipeline information in Zoho CRM and BrixioOne • Establish scalable processes and ways of working for the newly created function • Establish the portfolio baseline, 12-month renewal calendar, conversion pipeline, service-consumption ownership and QBR reporting structure during the first 90 days

🎯 Requirements

• 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services • Demonstrable experience owning renewals and retention, ideally with measurable commercial outcomes • Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue • Confidence working with contracts, pricing, service entitlements and SLAs • Experience with vendor subscriptions or licence renewals within a reseller or indirect model is advantageous • Experience creating or developing a customer-success, renewal or account-management function is highly valued • Working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust, or ability to develop this knowledge quickly • Ability to interpret service reports and analytics and translate them into meaningful client conversations • Confidence working alongside technical delivery, operations and architecture teams • Full professional fluency in French and English, written and spoken, is essential • Arabic is a significant advantage • Highly organised and systematic, with ability to maintain visibility across a significant portfolio of accounts • Commercial confidence discussing renewals, pricing and scope with clients • Credibility with client-side technical stakeholders and internal operations teams • Ability to identify account risk proactively • Self-directed and comfortable building structure where no established playbook exists

🏖️ Benefits

• Cloudflare product training • Access to Cloudflare University • Funded certification • Opportunity to work closely with Cloudflare engineering and support teams • Stability and opportunities within Equans and the Bouygues group • Opportunity to build and shape a customer success and renewal function • Potential development toward broader account leadership, scaled customer success, or opportunities within the wider Equans commercial organisation