Brixio
Brixio. com is currently a parked domain hosted by GoDaddy, indicating that it may be available for sale or future development. The website provides a minimal interface with contact information for purchasing the domain and includes advertisements and related links managed by GoDaddy. As of now, Brixio does not appear to operate as an active company or provide any products or services to the public.
11 - 50 employees
💰 Seed Round on 2016-02
Technical Support Engineer – Network and Security
Job not on LinkedIn
October 10
Brixio
Brixio. com is currently a parked domain hosted by GoDaddy, indicating that it may be available for sale or future development. The website provides a minimal interface with contact information for purchasing the domain and includes advertisements and related links managed by GoDaddy. As of now, Brixio does not appear to operate as an active company or provide any products or services to the public.
11 - 50 employees
💰 Seed Round on 2016-02
📋 Description
• Serve as the primary technical contact for clients, troubleshooting and resolving complex network and application performance issues related to the Cloudflare stack (CDN, DNS, WAF, Zero Trust, Argo, etc.). • Manage and respond to support tickets in Jira, ensuring timely updates and resolutions aligned with SLAs. • Proactively monitor security events and alerts from client environments. • Investigate and mitigate threats using Cloudflare’s WAF, DDoS mitigation, and security analytics. • Participate in incident response and post-incident reviews. • Use Cloudflare Analytics and diagnostic tools to analyze traffic patterns, identify performance bottlenecks, and recommend optimizations. • Support ongoing tuning to improve cache hit ratios, latency, and reliability. • Create and maintain detailed documentation for client configurations, incident reports, and standard operating procedures (SOPs). • Contribute to Brixio’s internal Knowledge Base (Confluence) and share expertise with peers. • Collaborate with the delivery and implementation teams for escalations and continuous service improvement.
🎯 Requirements
• Strong understanding of DNS, HTTP/HTTPS, TLS/SSL, proxies, caching, and CDN mechanics. • Familiarity with Cloudflare products: WAF, Bot Management, Zero Trust, Rate Limiting, Load Balancing, and Workers is a plus. • Hands-on experience with network and web application troubleshooting tools (e.g., curl, dig, traceroute, Chrome DevTools). • Understanding of web application architecture and security fundamentals. • Familiarity with core cloud concepts (IaaS, PaaS, SaaS) and exposure to major cloud providers (AWS, GCP, Azure) is a plus. • 4+ years of experience in a technical support or NOC role (preferably in cloud, network, or security services). • Excellent communication and customer-handling skills; able to explain technical concepts clearly to non-technical users. • Strong problem-solving skills with a structured and analytical approach. • Familiarity with ticketing systems (Jira Service Management preferred). • Ability to prioritize and manage multiple issues simultaneously in a fast-paced environment. • Comfortable working remotely with distributed global teams.
🏖️ Benefits
• Cloudflare Partnership: Work with one of the few official Cloudflare ASDPs, supporting enterprise clients across the region. • Career Growth: Opportunity to advance into senior support, implementation, or Cloudflare engineering roles. • Continuous Learning: Access to Cloudflare University, internal playbooks, and partner-exclusive training. • Structured Processes: Clear SOPs, escalation paths, and documentation culture ensure consistency and quality. • Collaborative Culture: Work directly with engineers, delivery managers, and Cloudflare counterparts to deliver excellence.
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