Implementation Manager

September 29

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Broccoli AI

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Artificial Intelligence • B2B • Productivity

Broccoli AI is a technology company specializing in artificial intelligence solutions aimed at enhancing productivity and efficiency for businesses. The company leverages cutting-edge AI algorithms to provide innovative tools and platforms tailored for various industries, helping organizations optimize their operations and drive digital transformation.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

⚡ Productivity

📋 Description

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan. • Customize prompt flows and voice logic to match each business’s tone, processes, and goals. • Train owners and office managers on best practices, troubleshooting, and ongoing optimization. • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days. • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

🎯 Requirements

• 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company. • Strong communicator who can make AI and technical concepts simple for non-technical users. • Organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks. • Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale. • Experience with CRM integrations (e.g., ServiceTitan) and onboarding workflows. • Experience training owners and office managers on best practices and troubleshooting.