Customer Success Manager, AI-Native

🔥 3 hours ago

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Browse AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $60k Grant - Browse AI on 2023-10

Artificial Intelligence • SaaS • B2B

Browse AI is an AI-powered, no-code web scraping and website monitoring platform. It lets users point-and-click to extract data from any website and turn web pages into live spreadsheets, APIs, or integrations with 7,000+ apps (e. g. , Google Sheets, Airtable). The platform provides automated monitoring, human-like interaction emulation for dynamic content, bot evasion, proxy and retry management, scheduling, and prebuilt robots, plus enterprise-grade managed scraping services. Browse AI advertises SOC 2 Type II and GDPR compliance and is used by hundreds of thousands of users for price monitoring, e-commerce, real estate, job listings, legal data, lead generation, and feeding LLMs.

📋 Description

• Own communication with managed and self-serve Premium accounts across Slack, email, Intercom, and video. • Track account health, get ahead of risk, and find growth in the accounts that love us. • When something goes wrong, you own the communication and drive it to resolution. • Help automate the operational parts of your own role. Review agent output as agents ship, feed back corrections, and help decide what gets automated next. • Know enough about APIs, data, and integrations to tell a communication problem from a technical one, and pull in engineering at the right moment. • Surface product feedback, churn signals, and expansion patterns to the product team. • Keep account context and pipeline current in Attio (our CRM). PostHog and Customer.io cover product usage and lifecycle messaging.

🎯 Requirements

• 3+ years in Customer Success or account management for B2B products, ideally technical or data products, with accounts you personally owned and grew. • Genuinely AI-native: a daily AI user, excited to build with and supervise AI agents, with evidence to show for it. • Excellent communicator in writing and on camera, calm and credible in hard conversations. • High-agency and self-directed. You bring structure to ambiguity. • Based in Canada. Eastern Time preferred, for overlap with our EU customers. Most customers are US-based. • Technical literacy: comfortable enough with APIs, data, and integrations to diagnose issues and know when to pull in engineering.

🏖️ Benefits

• Stock options • Fully remote, with the option to work from our office in downtown Vancouver • Flexible PTO policy and remote-first culture • Comprehensive health, dental, and vision insurance