BruntWork
B2B • B2C • Remote Work
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
Bilingual Reservations and Guest Services Specialist, Mandarin-English
Job not on LinkedIn
May 11
🗣️🇨🇳 Chinese Required
BruntWork
B2B • B2C • Remote Work
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
📋 Description
• Return missed calls, respond to unanswered WhatsApp messages, and input reservations into the system • Monitor and respond to all reservation inquiries and direct messages on social media (Instagram and Facebook) • Set up and manage ManyChat for automated responses • Conduct outreach to hotel concierges in Singapore and invite them for hosted visits at Tanjong Beach Club • Perform clerical tasks, including logging daily guest requests (e.g. tabs, table changes, guest additions) and feedback • Promptly escalate notable guest preferences or concerns to the manager • Prepare accurate and concise shift handover notes • Maintain and update guest profiles and reservation records consistently • Track and document all lost and found items • Reconfirm upcoming reservations; contact late guests and update their estimated arrival time • Review bookings for the upcoming 2–3 days and contact VIP or birthday guests to explore personalization opportunities • Strategically allocate tables, grouping spenders and party guests when possible • Handle initial event inquiries, gather essential information, and hand off to the Sales & Events team • Assist in managing the waitlist during busy periods • Set up event pages as needed • Assist with outlet asset printing/production when required • Proactively send reservation confirmations via WhatsApp to all weekend bookings 24 hours in advance
🎯 Requirements
• Basic Mandarin verbal and written communication skills for handling reservation calls. • Proven experience in customer service, reservations, or guest relations—preferably in hospitality, events, or F&B • Familiarity with CRM or reservation systems; experience with ManyChat is a strong plus • Excellent written and verbal communication skills • Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment • Comfortable using social media platforms (Instagram, Facebook) and WhatsApp Business • Strong interpersonal skills and a guest-first attitude • Availability to work weekends and during peak hours • Knowledge of Singapore’s hospitality scene and concierge networks is a plus
🏖️ Benefits
• HMO coverage (available in eligible locations) • Permanent work-from-home setup • Immediate hiring
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