BruntWork
B2B • B2C • Remote Work
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
Bilingual Rostering Specialist – Arabic/English
Job not on LinkedIn
November 28
🗣️🇸🇦 Arabic Required
BruntWork
B2B • B2C • Remote Work
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
📋 Description
• Coordinate and maintain daily rosters across all services, matching workers to clients based on skills, preferences, and continuity of care. • Monitor unallocated visits and cancellations in real time, taking prompt action to reassign or reschedule services. • Ensure travel times between visits adhere to guidelines and optimise worker routes for efficiency. • Support workforce utilisation by bundling visits and identifying opportunities to allocate additional shifts. • Liaise with Care Managers to clarify client requirements, preferences, or care needs before allocating workers. • Notify clients of changes to their regular worker and provide clear handover details. • Communicate promptly with care workers regarding roster changes, late check-ins, or shift issues. • Escalate incidents, complaints, or service disruptions and document them accurately in the Incident Management System (IMS). • Maintain accurate and up-to-date information in rostering systems, including client rosters, worker availability, and visit details. • Document cancellations, changes, and feedback in the system under relevant profiles. • Prepare and maintain rostering reports such as unallocated visits, late check-ins/check-outs, kilometres travelled, and cancelled visits. • Identify recurring issues (e.g., incorrect kilometres or service coding errors) and work with HR/Recruitment to resolve them. • Regularly review and update care worker availability through phone contact and system updates. • Monitor kilometres between visits to minimise unnecessary travel and costs. • Participate in weekly rostering and recruitment meetings to discuss workforce gaps, new client intake, and rostering challenges. • Contribute to process improvements that enhance rostering efficiency and client satisfaction. • Ensure rostering aligns with program rules, travel and service code requirements, and internal policies. • Monitor timesheets for accuracy, including clock-in/out times, kilometres travelled, and service codes. • Report unresolved or repeated rostering issues to management for further action. • Uphold ethical, transparent, and client-centred decision-making in all rostering activities.
🎯 Requirements
• Must be fluent in Arabic and English • Previous experience in rostering, scheduling, or workforce coordination (aged care or community care preferred). • Strong communication, time management, and problem-solving skills. • Confidence using rostering or CRM systems (experience with Visual Care highly regarded). • Ability to multitask, manage priorities, and stay calm under pressure. • Collaborative mindset and commitment to person-centred care. • Alignment with values of honesty, respect, reliability, and inclusion.
🏖️ Benefits
• HMO coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job
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