Customer Service Representative

🔥 3 minutes ago

🌐 Spain, Italy, +2 more countries – Remote

🇪🇸 Spain – Remote 🇮🇹 Italy – Remote 🇩🇪 Germany – Remote 🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bryq

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 Seed Round on 2022-06

Recruitment • HR Tech • SaaS

Bryq is a talent management and acquisition platform that optimizes hiring decisions by evaluating both hard and soft skills using objective data. It aims to streamline the hiring process by integrating with ATS and HRIS systems, offering detailed insights into skill requirements and cultural alignment for various roles. By leveraging data-driven models and insights from I-O psychologists, Bryq helps businesses make strategic, long-term hiring decisions and maximize workforce potential. The platform includes a comprehensive assessment tool for both pre-hire and ongoing talent management, aiming to improve employee retention and performance by aligning core cultural pillars and essential traits with business KPIs.

📋 Description

• Respond to client enquiries via phone, email, and live chat in a timely and professional manner • Troubleshoot platform issues and escalate to technical teams where necessary • Guide new users through the Bryq platform and help them get set up • Log and track client interactions accurately in the CRM system • Identify common issues and share feedback with the product team to improve the client experience • Meet individual and team service level targets for response time and resolution quality • Support onboarding of new client accounts alongside the Customer Success team

🎯 Requirements

• 1–3 years of experience in a customer service, support, or client-facing role • Strong written and verbal communication skills in English • Ability to manage multiple enquiries simultaneously without losing attention to detail • Comfortable working with digital tools and learning new software quickly • Secondary education or above • Experience in a SaaS, HR technology, or recruitment environment • Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk) • A second European language • Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

🏖️ Benefits

• Competitive salary with performance-based bonus • Fully remote or hybrid working options • 25 days annual leave plus public holidays • Access to professional development budget • Health and wellness allowance • A team that values your input and gives you room to grow