Senior Operations Manager, CEMEA Core Delivery

🔥 17 hours ago

🇸🇦 Saudi Arabia – Remote

💵 €57.6k - €84k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

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Logo of BSI

BSI

1001 - 5000 employees

Founded 1901

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

BSI is a global Standards organization committed to helping organizations improve their performance and ensure safety, quality, and sustainability. As the UK National Standards Body, BSI provides a wide range of services, including certification, training, and assessment across various sectors such as healthcare, construction, and energy. BSI empowers businesses to adopt best practices and drive positive change through robust standards development and innovative solutions for a resilient digital future.

📋 Description

• Provide strategic and operational leadership to the CE & META core delivery team • Lead, direct and support CE & META Operations Delivery Managers • Coach, mentor and develop teams to build capability, engagement and a high-performance culture • Drive workforce planning, resource utilization and capacity management • Lead continuous improvement and harmonization of operational processes across the region • Develop efficient, transparent and client-focused ways of working • Monitor operational performance and drive measurable improvements • Support regional business objectives and collaborate with compliance and technical teams • Enhance customer satisfaction, service quality and client retention • Partner with regional and wider EMEA stakeholders on shared objectives • Contribute to growth plans, resource optimization and scalable delivery solutions

🎯 Requirements

• Strong background in operational leadership, ideally within assurance, certification or a related industry • In-depth knowledge of management systems auditing and certification processes • Lead Auditor qualification and broad technical experience • Proven ability to lead, coach and develop teams to achieve outstanding performance • Strong stakeholder management, communication and influencing skills • Continuous improvement mindset • Excellent planning, organizational and problem-solving capabilities • Ability to make sound decisions, manage competing priorities and remain calm under pressure • Business-level English is essential • Additional European languages or Arabic would be an advantage

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