Implementation Analyst II

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November 25

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bswift

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HR Tech • Enterprise • AI

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

- employees

👥 HR Tech

🏢 Enterprise

💰 $51M Private Equity Round on 2014-04

📋 Description

• Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules. • Test client sites to ensure proper system functionality and quality. • Import client data into the system and ensure data accuracy throughout implementation. • Prepare employee and employer communication documents. • Triage client tickets and questions via email and voicemail and provide appropriate next response times. • Resolve data discrepancies with external vendors and ensure accurate information exchange. • Audit system data from various sources and produce summary and detailed reporting. • Prioritize tasks effectively and communicate any conflicts or escalations with team managers.

🎯 Requirements

• Bachelor’s degree in business administration or related field (required) • 2+ years of professional client-facing experience within analysis and data management • Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools • Extensive experience with databases, data interpretation, and data manipulation • Strong written and verbal communication skills • Ability to problem-solve using reference materials, testing, and informed questioning • Ability to operate and make timely decisions in a fast-paced, ambiguous environment • High level of productivity, reliability, organization, accuracy, and thoroughness • Passion for teamwork and delivering excellent client service.

🏖️ Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.