Service Delivery Manager

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bswift

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HR Tech • Enterprise • AI

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

- employees

👥 HR Tech

🏢 Enterprise

💰 $51M Private Equity Round on 2014-04

📋 Description

• Manage and provide technical guidance through the implementation of new client websites. • Continually update sites as requirements change. • Test client sites for quality assurance and track/monitor resolution of issues. • Partner with bswift teams to meet client deliverables. • Train clients on system features and services through presentations and demos. • Test new and existing system functionality to ensure accurate client system configuration. • Respond to client questions and concerns about bswift products with prompt, research-based solutions. • Drive continuous process improvements by maintaining a deep understanding of internal systems. • Manage workflows for carrier and payroll feed setup and maintenance. • Support sales and marketing activities as required.

🎯 Requirements

• 5+ years of direct client and/or associate/analyst experience preferred. • 2+ years of project management experience. • Solid technical background. • Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality). • Strong written/verbal communication skills, with the ability to engage technical and non-technical personnel effectively. • Exceptional analytical skills and ability to use data strategically. • Demonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes. • High level of productivity, reliability, and attention to detail. • Passion for teamwork, client service, and achieving business results through problem-solving. • Bachelor’s Degree or equivalent combination of education and experience.

🏖️ Benefits

• Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness. • Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives. • Flexible Work Environment: Remote-first, office-friendly options. • Retirement Savings Plans: Employer-sponsored programs for financial security. • Professional Development: Career growth opportunities through training and resources. • Supportive Culture: Collaboration, open communication, and creative problem-solving. • Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.