BTSE
51 - 200 employees
💰 Series A on 2020-12
BTSE is a leading digital asset exchange that offers a simple and secure way to trade cryptocurrencies. As the go-to exchange for all things crypto, BTSE is one of the top trusted crypto platforms for institutions, retail users and first-time traders. BTSE has developed multiple trading technologies that have been adopted across the industry, setting new standards for excellence and innovation in the world of digital asset trading. Additionally, BTSE licenses its industry-leading technology to exchanges worldwide through its white label exchange solutions, strengthening the BTSE ecosystem and bridging traditional finance with digital assets everywhere.
Associate Director/Director of User Operations
Job not on LinkedIn
🕒 March 18
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BTSE
51 - 200 employees
💰 Series A on 2020-12
BTSE is a leading digital asset exchange that offers a simple and secure way to trade cryptocurrencies. As the go-to exchange for all things crypto, BTSE is one of the top trusted crypto platforms for institutions, retail users and first-time traders. BTSE has developed multiple trading technologies that have been adopted across the industry, setting new standards for excellence and innovation in the world of digital asset trading. Additionally, BTSE licenses its industry-leading technology to exchanges worldwide through its white label exchange solutions, strengthening the BTSE ecosystem and bridging traditional finance with digital assets everywhere.
📋 Description
• Oversee user onboarding, account management, and support integration to ensure seamless and engaging user experiences. • Partner with the Data team to analyze user behavior and engagement metrics using tools like Amplitude, Mixpanel, or Google Analytics to optimize platform functionality and retention. • Implement user risk management strategies, ensuring compliance with AML/KYC regulations and secure account management processes. • Collaborate with Marketing to execute user acquisition and engagement campaigns, including promotions, loyalty programs, and personalized communications. • Lead rapid resolution of user-related incidents, such as account issues, coordinating with Marketing for transparent communication and Engineering for technical resolutions. • Partner with Engineering and Product Management to enhance platform features, ensuring alignment with user needs. • Design scalable, user-centric workflows for account setup, verification, and transaction processes to streamline user interactions. • Work with Legal and Compliance teams to ensure user operations adhere to global regulations while prioritizing user convenience. • Build and mentor a high-performing User Ops team, fostering a culture of collaboration, user-centricity, and innovation. • Define and track user-focused KPIs, such as retention rates, onboarding conversions, and campaign ROI, using analytics tools.
🎯 Requirements
• 8+ years of experience in digital assets, fintech, or trading platform operations with a strong user-facing component • Demonstrated success leading cross-functional teams or programs • Strong problem-solving and communication skills — especially under pressure • Business-minded and execution-focused — comfortable balancing user experience with operational needs • Experience handling escalations, working with data, and streamlining user flows • Multi-lingual • Experience working with token listings, campaign operations, or KOL/influencer networks • Background supporting institutional or high-value clients • Familiarity with trading workflows, user segmentation, or VIP lifecycle strategies • Comfort with platform tooling (support dashboards, user analytics, internal ops systems)
🏖️ Benefits
• Competitive total compensation package • Various team building programs and company events • And many more! Apply and let us tell you more!
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