Customer Service, Fintech

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🕒 May 18

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BTSE

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Series A on 2020-12

BTSE is a leading digital asset exchange that offers a simple and secure way to trade cryptocurrencies. As the go-to exchange for all things crypto, BTSE is one of the top trusted crypto platforms for institutions, retail users and first-time traders. BTSE has developed multiple trading technologies that have been adopted across the industry, setting new standards for excellence and innovation in the world of digital asset trading. Additionally, BTSE licenses its industry-leading technology to exchanges worldwide through its white label exchange solutions, strengthening the BTSE ecosystem and bridging traditional finance with digital assets everywhere.

📋 Description

• Deliver high-quality customer support to global users across a multi-currency digital asset exchange and derivatives platform • Manage customer inquiries and issues through various online communication channels • Handle sensitive financial and account-related information with confidentiality and precision • Provide dedicated support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems • Ensure a seamless and professional customer service experience • May be assigned to market-specific support channels, requiring language proficiency and cultural familiarity

🎯 Requirements

• Proficient in verbal and written English language (and/or any market-based language proficiency requirement) • Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.) • Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and share it with team members • Minimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role. • Working Knowledge on e-commerce or digital retail industry • Willing to work a rotational schedule, including weekends and holidays • Willing to work at the office/business site in Manila • Proficient in using Customer Service CRM and Live Chat Platform • Experience or knowledge in crypto or digital trading is an advantage

🏖️ Benefits

• Work with a dynamic team in a rapidly evolving fintech environment • Opportunities for career growth and development • Support in developing technical skills and competencies