Technical Support Associate – HVAC/R

🕒 April 22

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Budderfly

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🏢 Enterprise

💰 $5M Debt Financing on 2022-06

Energy • Enterprise

Budderfly is a company that provides energy efficiency and management services through an energy-as-a-service model. They focus on increasing energy efficiency for businesses without upfront costs by installing cutting-edge equipment and providing ongoing maintenance. Budderfly's model allows businesses to lower their energy usage, save money, and become leaders in sustainability by reaching their net-zero goals. They partner with clients to upgrade facilities, optimize operations, and reduce carbon footprints with innovative technology and long-term partnerships. With substantial investments in energy infrastructure, Budderfly transforms energy waste into capital savings and continually innovates to enhance sustainability and efficiency.

📋 Description

• Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc. • Track customer issues through to resolution, within agreed time limits • Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers) • Provide prompt and accurate feedback to customers • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their equipment is fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Deliver training to vendors on systems, processes, and technologies

🎯 Requirements

• Industry-specific certification in HVAC, Refrigeration or Electrical preferred • Hands on field experience with HVAC, refrigeration, and electrical systems • Strong troubleshooting and organizational skills • Creative problem solver with the ability to multi-task and provide excellent customer service • 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services. • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently • Extensive experience working with different operating systems including Windows. • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution • Flexible hours required as field crews’ schedules will vary and include some weekend and late-night work. • 15% travel may be required

🏖️ Benefits

• Full benefits package including medical, dental, visual, 401K, life insurance, and disability insurance • Career advancement opportunities in a fast-growing, supportive company environment • Competitive pay