L2 Technical Support Engineer

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Buddle

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Buddle is a B2B staffing and outsourcing company that connects businesses with experienced Filipino remote professionals. They find, hire, onboard and manage high-performing remote staff and handle payroll, benefits and local compliance so clients can scale teams in areas like property management, e-commerce, accounting & finance, customer experience, administration and sales support. Buddle positions itself as a managed HR partner focused on delivering cost savings, low turnover and culturally aligned, career-driven talent.

📋 Description

• Monitor internally developed applications and infrastructure for system health, availability, and performance • Monitor alerts and proactively triage incidents based on severity and business impact • Respond to support requests primarily via email, with minimal phone-based support when required • Perform Level 2 application and infrastructure troubleshooting across Linux and Windows environments • Investigate technical issues, identify root causes, and implement or recommend resolutions • Escalate complex issues to relevant internal teams with detailed technical findings • Support software installations, updates, and application deployments • Maintain system configurations and operational readiness • Procure, configure, and issue replacement hardware and devices when required • Assist with monitoring and operational maintenance of cloud-hosted environments • Use incident management platforms to track, manage, and resolve incidents • Maintain technical documentation, operational procedures, and support records • Prepare incident reports, post-incident reviews, and root cause analysis documentation • Identify recurring issues and recommend improvements to reduce future incidents • Contribute to operational process improvements and knowledge base documentation • Collaborate with internal technical teams to improve system reliability and support processes • Ensure timely incident resolution while meeting internal service expectations • Follow incident management, change management, and operational support procedures • Support business continuity through system monitoring and operational readiness activities • Perform other duties reasonably assigned by the client

🎯 Requirements

• 3+ years of experience in Level 2 Technical Support, Application Support, or Systems Support • Strong experience supporting Linux and Windows operating environments • Experience troubleshooting applications, infrastructure, and cloud-hosted environments • Solid understanding of software installation, deployment, and system maintenance • Working knowledge of Bash scripting for basic automation and troubleshooting • Experience using ServiceNow, ServiceDesk, ServiceHub, or similar ITSM tools • Strong analytical and problem-solving skills for structured technical investigations • Experience conducting root cause analysis and preparing technical incident reports • Excellent written communication skills for clear and accurate technical documentation • Ability to work independently with minimal supervision in a low-ticket, incident-focused support environment • Strong organisational skills and attention to detail • Ability to work overnight shifts and support business-critical systems outside standard business hours • Experience with cloud-hosted infrastructure is highly regarded • Proactive mindset and commitment to system stability, continuous improvement, and operational excellence

🏖️ Benefits

• Remote work arrangement