Application Support Analyst, L2 Technical Support Engineer

Job not on LinkedIn

🕒 August 11

🇵🇭 Philippines – Remote

💵 ₱70k - ₱100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buddle

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Buddle is a B2B staffing and outsourcing company that connects businesses with experienced Filipino remote professionals. They find, hire, onboard and manage high-performing remote staff and handle payroll, benefits and local compliance so clients can scale teams in areas like property management, e-commerce, accounting & finance, customer experience, administration and sales support. Buddle positions itself as a managed HR partner focused on delivering cost savings, low turnover and culturally aligned, career-driven talent.

📋 Description

• Monitor applications, systems and alerts to identify potential issues and service disruptions • Investigate, troubleshoot and resolve application and system incidents • Lead or support P1 and other high-priority incidents • Analyse application logs, system behaviour and error messages to identify root causes • Collaborate with engineering and specialist teams to resolve complex technical issues and restore services • Troubleshoot Linux-based systems, web applications, databases and cloud environments • Use SQL queries and log analysis to investigate application behaviour, data issues and system errors • Use monitoring, IT service management and remote monitoring tools to track incidents and maintain service visibility • Follow incident, problem and change management processes • Provide timely stakeholder updates on incident progress, impact and resolution • Maintain incident records, technical documentation and troubleshooting procedures • Contribute to root cause analysis, incident reviews and service improvement initiatives • Ensure shift handovers and continuity of support in a 24/7 operation • Handle incidents and service requests in line with SLAs and internal service expectations • Support operational readiness and service continuity through system monitoring • Participate in training, product familiarisation and knowledge-sharing activities

🎯 Requirements

• Experience in application support, technical support, production support or a similar IT support role • Practical experience supporting Linux environments and troubleshooting web applications • Working knowledge of AWS and cloud-based environments • Experience using SQL to investigate application or data-related issues • Ability to analyse complex logs, system alerts and error messages • Understanding of monitoring tools, IT service management systems and incident management processes • Experience troubleshooting across on-premises, cloud or hybrid environments • Ability to handle incidents according to priority, including critical incidents and appropriate escalation • Strong analytical and problem-solving skills • Ability to work independently and manage competing priorities • Clear written and verbal English communication skills • Familiarity with Agile and DevOps ways of working • Willingness to work within a 24/7 support operation and required shift schedule • Experience providing out-of-hours, overnight or shift-based technical support is nice to have • Experience supporting production workloads in AWS or other cloud environments is nice to have • Exposure to business-critical, high-availability or regulated systems is nice to have • Knowledge of networking fundamentals and infrastructure troubleshooting is nice to have • Experience contributing to root cause analysis, post-incident reviews and service improvement initiatives is nice to have

🏖️ Benefits

• Remote / Home-Based work • 4 days on / 4 days off schedule • 12-hour overnight shifts • Structured training and onboarding • Participation in training, technical workshops, product familiarisation, and knowledge-sharing activities • Supportive distributed team environment • 24/7 operational coverage structure