Tookitaki
51 - 200 employees
🤖 Artificial Intelligence
Artificial Intelligence
Tookitaki is the most intelligent financial crime prevention platform, distinguished by its innovative Federated AI Approach. This pioneering method leverages collective intelligence based AI technologies for the detection and prevention of money laundering and fraud, setting new standards in the industry. The company has gained recognition from industry leaders such as the Financial Action Task Force (FATF) and has been honored with numerous awards, including the World Economic Forum Technology Pioneer. Serving some of the world's most prominent banks and fintech companies, Tookitaki is redefining financial crime detection and prevention.
Big Data Support Engineer, L1
🕒 July 28
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Tookitaki
51 - 200 employees
🤖 Artificial Intelligence
Artificial Intelligence
Tookitaki is the most intelligent financial crime prevention platform, distinguished by its innovative Federated AI Approach. This pioneering method leverages collective intelligence based AI technologies for the detection and prevention of money laundering and fraud, setting new standards in the industry. The company has gained recognition from industry leaders such as the Financial Action Task Force (FATF) and has been honored with numerous awards, including the World Economic Forum Technology Pioneer. Serving some of the world's most prominent banks and fintech companies, Tookitaki is redefining financial crime detection and prevention.
📋 Description
• Handle and triage tickets related to incidents, service requests, and change requests via the Freshworks platform • Provide technical support for Tookitaki's CaaS and on-premise clients post implementation • Collaborate with Tookitaki’s Product Engineering and Infrastructure teams to escalate unresolved issues
🎯 Requirements
• 3–6 years of experience supporting large-scale production systems • Experience supporting cloud-native applications running on Kubernetes • Hands-on production support experience with Spark, Kubernetes, Kafka, Elasticsearch, and AWS • Strong analytical and troubleshooting skills • Prioritize incidents based on business impact • Perform structured RCA and recommend preventive measures
🏖️ Benefits
• 24/7 availability as part of the team’s support structure for critical escalations • Rotational shifts participation • Proactively suggest process improvements to enhance support efficiency and client satisfaction
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