Technical Support Representative

🔥 12 minutes ago

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Respond to customer inquiries through email, chat, and ticketing platforms • Troubleshoot technical issues related to software platforms, websites, and integrations • Review HTML and CSS to identify display, formatting, or implementation issues • Reproduce reported issues and document findings for escalation when necessary • Work closely with Product, Engineering, and Customer Success teams to resolve customer concerns • Investigate root causes and provide clear, actionable solutions to customers • Maintain accurate records of customer interactions and technical resolutions • Monitor support queues and ensure service level agreements are met • Create and update internal documentation, troubleshooting guides, and knowledge base articles • Identify recurring issues and provide recommendations for process or product improvements • Assist customers with platform setup, configuration, and best practices • Deliver a high-quality customer experience while maintaining strong technical accuracy

🎯 Requirements

• Excellent English communication skills: verbal, written, and reading • Previous experience supporting SaaS, eCommerce, or web-based platforms • Strong troubleshooting and problem-solving skills • Working knowledge of HTML and CSS • Experience using ticketing systems such as Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, or similar platforms • Ability to investigate technical issues and clearly explain solutions to customers • Strong attention to detail and documentation skills • Ability to work independently in a remote environment • Experience supporting Shopify, BigCommerce, WooCommerce, Magento, or similar eCommerce platforms (Nice-to-Have) • Familiarity with browser developer tools and website troubleshooting (Nice-to-Have) • Basic understanding of APIs, integrations, and web applications (Nice-to-Have) • Experience working with customer success or implementation teams (Nice-to-Have) • Exposure to JavaScript or other web technologies (Nice-to-Have)

🏖️ Benefits

• Competitive salary of 360000-840000 PHP annually • Fully remote, long-term opportunity • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles