Texaport
11 - 50 employees
Founded 2012
🤝 B2B
🔒 Cybersecurity
🏢 Enterprise
B2B • Cybersecurity • Enterprise
Texaport is a UK-based managed IT and cybersecurity services provider offering fully managed IT support, cloud services, Microsoft 365 and Power Platform expertise, IT consultancy, and digital transformation. They deliver 24/7 monitoring, rapid-response remote and regional support, managed networks, GDPR consultancy, and cybersecurity services including vulnerability assessments, penetration testing, training, and Cyber Essentials certification. Texaport primarily serves UK organisations across finance, healthcare, legal, education, charities and other mid-market enterprises, helping them migrate providers, adopt Microsoft business applications, and improve resilience and compliance.
IT Support Analyst
Job not on LinkedIn
🕒 March 18
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Texaport
11 - 50 employees
Founded 2012
🤝 B2B
🔒 Cybersecurity
🏢 Enterprise
B2B • Cybersecurity • Enterprise
Texaport is a UK-based managed IT and cybersecurity services provider offering fully managed IT support, cloud services, Microsoft 365 and Power Platform expertise, IT consultancy, and digital transformation. They deliver 24/7 monitoring, rapid-response remote and regional support, managed networks, GDPR consultancy, and cybersecurity services including vulnerability assessments, penetration testing, training, and Cyber Essentials certification. Texaport primarily serves UK organisations across finance, healthcare, legal, education, charities and other mid-market enterprises, helping them migrate providers, adopt Microsoft business applications, and improve resilience and compliance.
📋 Description
• Respond to requests for technical assistance via ticket • Diagnose and resolve technical hardware and software issues • Administer help desk software • Maintain a high level of customer service for all queries • Create and update documentation for FAQs and user guides • Track and route problems and requests, documenting resolutions
🎯 Requirements
• 2 years of previous experience in a technical support role • Advanced English proficiency required • Ability to explain technical concepts clearly to non-technical individuals • Customer-centric approach • Exceptional client interaction skills, both verbally and in written communication • Logical and systematic approach to troubleshooting • Excellent time management skills • Ability to research and learn new technologies under pressure • Strong team player
🏖️ Benefits
• Flexible working arrangements • Professional development opportunities
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